These terms apply when you use pitchworx.com, Que, or subscribe to a PitchWorx design plan. We've kept them short, plain, and as fair as we know how to make them.
Who we are
PitchWorx is a design company operated from New Delhi, India. When these terms say 'we', 'our', or 'PitchWorx', that's who we mean. When they say 'you', that's the company or person who's signed up.
The subscription
PitchWorx is a flat-fee monthly design subscription. You subscribe to Creative Assist or a custom arrangement, submit briefs through Que, and we deliver design work as described on the pricing page.
Your plan, proposal, or order confirmation describes the included work, active-request limit, price, and expected turnaround. The current pricing page is the source of truth for standard subscription features.
What's included, and what isn't
Creative Assist includes the deliverables and workflow shown on the pricing page, including queued requests, revisions, applicable source files, and access to Que.
Anything listed as not included on the pricing page, or work outside the agreed creative scope, may require a separate quote or custom plan. We'll tell you before starting if a request falls outside your plan.
Payment & cancellation
Plans are billed in advance. Any trial, refund, credit, or promotional terms shown at checkout or agreed in writing apply to that purchase.
Cancel any time from the dashboard or by emailing contact@pitchworx.com. The subscription ends at the close of the current billing period, we don't pro-rate, and we don't extend.
Fees for completed work or an elapsed billing period are otherwise non-refundable to the extent permitted by law.
Ownership of the work
The final deliverables, the polished files we send you, are yours. You own them, you can use them however you want, and we don't claim copyright over them.
Three small caveats:
- We retain the right to feature finished work in our portfolio, on social, and in case studies, unless you ask us not to (just say so in writing and we won't).
- Third-party assets (stock photos, fonts, plug-ins) we used in the work remain owned by their original licensors. We disclose anything that has restrictions.
- Working files (drafts, sketches, exploration directions) belong to us until paid for, then they belong to you alongside the final.
Your content & confidentiality
Anything you upload, briefs, brand assets, internal documents, screenshots, stays yours. We use it only to do the work you've hired us for, treat it as confidential, and never share it outside the team working on your account without your written permission.
If you need a separate signed NDA, we'll sign one. Just ask.
Acceptable use
We design work for legal businesses operating in good faith. We reserve the right to decline a brief or end a subscription if the work would involve any of the following:
- Illegal activity, weapons, or anything that promotes violence.
- Adult content, gambling, or anything that targets minors.
- Misleading claims, scams, or deepfakes of real people without consent.
- Anything that infringes a third party's IP or NDA.
If we end an account for acceptable-use reasons we refund the unused portion of the current month.
Warranties & liability
We will perform the services with reasonable skill and care. We do not guarantee a specific commercial result, investment outcome, campaign performance, or business result.
Our total liability to you for anything related to the subscription is capped at three months of the fees you've paid us. We aren't liable for indirect or consequential losses (like lost revenue, lost users, or 'we delayed our launch'). This is the standard liability shape for SaaS-style subscriptions and matches what you'd see at every comparable creative service.
Nothing in these terms limits liability we can't legally exclude, for example, fraud or injury caused by negligence.
Termination
You may cancel according to your plan. We may suspend or end access for non-payment, repeated misuse, a serious breach of these terms, or a material security risk.
When the relationship ends, we provide completed deliverables that have been paid for and handle account information according to our Privacy Policy and legal retention obligations.
Changes to these terms
If we update these terms in any way that materially affects your rights, we'll email you and post a notice in the dashboard 30 days before the change takes effect. If you don't agree with the change, you can cancel without penalty before it kicks in.
Governing law
These terms are governed by the laws of India. Any dispute that we can't resolve over a respectful email exchange is subject to the exclusive jurisdiction of the courts of New Delhi.
If you're a consumer in another country, this doesn't override your local consumer protections.
Contact us
Anything terms-related: contact@pitchworx.com. We're a small team and we read every message ourselves.
Postal address: PitchWorx, New Delhi, India.